must have understanding of company guidelines and procedures as outlined in the employee handbook; Multi-line phone technique and the way to correctly route calls and/or acquire messages; essential Laptop competencies which include keyboarding; Personal computer packages such as Excel, phrase, and Outlook; crisis and lawful methods.
Be open up and aware of dependable coaching, get an active function in overall performance preparing and objective location.
can take and delivers messages or transfers phone calls to voice mail when proper personnel are unavailable.
Assistant Trainers ought to be detail-oriented because they direct teams of twenty or more trainees, but Additionally they have an understanding of bumps while in the highway will occur.
a chance to think on your feet in a quick-paced environment exactly where messages in excess of chat, phone and email occur fast and furious;
A group of devoted leaders within the Call Centre industry who will be enthusiastic about building a amazing big difference for our
a chance to Believe on your feet in a quick-paced surroundings where messages over chat and electronic mail occur speedy and furious
Maintains administrative documents about schooling attendance information, latest campaign and check here item data, function Status report and compliancy records.
Bellsouth makes a call to close its inside get in touch with Heart asset in Nacogdoches, Texas 2003
About us Etech delivers upcoming-generation BPO answers. A global minority-owned business enterprise, Etech has made and trademarked how to show your facts into strategic insights. Leveraging the power of synthetic as well as human intelligence Etech improves training and coaching to target important behaviors making improved client experiences and shareholder price. Etech introduced in 2003 with only four hundred staff members and an individual Get hold of center in Nacogdoches, Texas.
guarantee client's confidential facts is sufficiently guarded and only useful for official applications.
Mathematical techniques - power to operate with mathematical concepts for example chance and statistical inference, and fundamentals of airplane and good geometry and trigonometry. Ability to utilize ideas which include fractions, percentages, ratios, and proportions to simple conditions
Etech leverages the power of synthetic in addition human intelligence, which boosts teaching and coaching. By accomplishing this, we are able to give attention to vital behaviors and improve both of those customer encounter and shareholder worth.
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